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Complaints Soar As Customers Fight Airlines For Refunds From Pandemic Cancellations – NPR

Airlines got billions in federal COVID-19 aid over the last year, but consumer advocates and two senators claim they’re sitting on nearly $15 billion in refunds…

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A screen shows canceled incoming flights at T.F. Green International Airport in Warwick, R.I., on March 30, 2020. Consumer advocates and two senators say airlines are sitting on nearly $15 billion in refunds owed to customers for canceled travel.
Joseph Prezioso/AFP via Getty Images
Complaints about airlines refusing to pay refunds for canceled flights during the pandemic soared more than 5,500% over the last year. Some customers are still trying to fight airlines for refunds, while others, who…

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